There's a possible fix, which they have outlined in a reddit post. This post encourages you to go to the following link and request a new cable. I would suggest that people go and do this at the earliest chance they get.
https://www.elegoo.com/pages/cc-support
We have a more involved solution here, you can still use this no problem. But if you want something that gives a little more peace of mind, its over here.
https://www.printables.com/model/1447575-elegoo-centarui-carbon-usb-cable-strain-guide
The bending radius of the USB cable from the factory is way too small. This will cause issues inside the cable, as well as pull inside the connector. Over time this could lead to the USB cable breaking, and in some cases, the print head becoming a space heater (allegedly).
This part removes the strain from the connector and also increases the bend radius a bit. There are options for mounting using just a pressure fit, or by using the screw for the cable chain and USB cable. The mounts for the USB screws will need to bend down a little bit to go far enough in. You'll want to pull as much slack as possible and also remove the cable from the chain about 5 links down.
Please be aware that this printed part is not a perfect or permanent solution. It is designed to significantly reduce the strain on the USB cable and will likely extend its operational life. However, the root cause of the issue is a design choice that can only be fully and permanently corrected by the manufacturer, Elegoo.
This part of the printer is very hot, PLA melts at lower temps than you realize.. You do not want this to melt.
Follow these steps carefully to ensure a safe and correct installation:
Suggested Materials
This is in a very hot part of your printer. PLA begins to deform and melt at these temperatures!
Print Settings
There are holes and thin walls in the model; these are unavoidable due to the design constraints of the cable and connector. Printing with a 0.2mm nozzle as suggested above will help mitigate any issues with the thin walls.
A huge thanks to @Devin_3637543 and everyone in the OpenCentauri Discord for their help in testing and validating this design.
You can join the community here: https://discord.gg/zyuJ5DWCEb
The author remixed this model.
Completely redesigned it, Testfitted, and also added a PTFE tube guide for maximum Stability.